Terms and Conditions
Some items have a Buy It Now button that will take you to our checkout system. For all other items, we will email you an invoice for payment by the Paypal payment system.
We want you to be completely happy with your Individually Custom-Engineered (ICE) product from KVG Laboratories. If you are not satisfied with any ICE product, you may return it for a refund of the purchase price (minus a 20% restocking fee), an in-house credit, or exchange for another product within 30 days of the date of invoice.
All returns or replacements require that you have a Return Material Authorization number, or RMA. To request an RMA, please contact us. You must include your order number when contacting us.
Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), and show no signs of wear or use and include the Return Materials Authorization number we issued to you on the outside of the shipping box. Special Orders, discontinued products, close-outs, and blems are not returnable. Loudspeakers, transformers, and guitar or music instrument pickups are not returnable once you have installed them in your project.
Tubes are warranted for 30 days and cannot be refunded thereafter. All tubes come with a 30 day warranty against manufacturing defects. If you plan to shelve or store tubes for an extended period of time without using them, we suggest you test them upon receipt. Matched tube pairs or sets are tested and matched and considered in working order when they leave our warehouse.
If you are a reseller of our products, all warranties are voided once you transfer ownership to a third party. We encourage you to closely inspect your order before reselling.
No sales outside North America, the European Union, Australia, New Zealand or the Phillippines.