ALTISONUS
Frequently Asked Questions

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What is your warranty?

We’re confident our work will be right, so every Altisonus we make has a 5-year warranty against defects (that excludes only obvious abuse). Once you receive your Altisonus, you have 45 days to decide how cool it is. If you want to return it, you may — but it has to be as good as new, in the original packing - otherwise we have to charge a 35% restocking fee to fix it and clean it up.

Before you initiate va return we ask that you allow us to address your concerns and make any needed changes. We want you to be happy!

ACOUSTRON GUITARS
Frequently Asked Questions

What are the standard configurations of an Acoustron?

Unless requested, we use the standard 25.5" scale length for guitars, and 34" scale length for bass guitars.

We handcraft all our pickups for unexcelled tone. The sound of our pickups is unique and distinctive. We do not directly copy the tone of other pickups, although some of our pickups may be evocative of existing and vintage tones.

Standard necks have 22-frets, and we also offer 21 and 24 fret neck options. All necks receive our Sandburg SilkGlide neck treatment for fast, easy playability.

Bodies are crafted from swamp ash, alder or mahogany standard, but we will be happy to use any other wood you desire. Neck woods are usually maple with either rosewood or maple fingerboards, but we offer all suitable wood species.

Do you offer a warranty?

We’re confident our work will be right, so every guitar we make has a 5-year warranty against defects (that excludes only obvious abuse). Once you receive your guitar, you have 45 days to decide how cool it is, but if you want to return it, you may — but it has to be as good as new, in the original packing - otherwise we have to charge a 25% restocking fee to fix it and clean it up.

TERMS AND CONDITIONS
Frequently Asked Questions

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What are the usual delivery times.

Delivery times depend on the availability of the parts we need for your design, the length of time it may take to find a rare part or to have a custom-made part delivered, and the complexity of the design itself. Because each product is made by hand to the customer's individual requirements we cannot simply pull an item off the shelf and deliver it to you, so you will be advised of a projected delivery time when we discuss your order with you.

What are your sales terms and conditions?

Some items have a Buy It Now button that will take you to our checkout system. For all other items, we will email you an invoice for payment by the Paypal payment system.

We want you to be completely happy with your product from KVG Laboratories. If you are not satisfied with any product, you may return it for a refund of the purchase price (minus a 20% restocking fee), an in-house credit, or exchange for another product within 30 days of the date of invoice.

All returns or replacements require that you have a Return Material Authorization number, or RMA. To request an RMA, please contact us. You must include your order number when contacting us.

Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), and show no signs of wear or use and include the Return Materials Authorization number we issued to you on the outside of the shipping box. Special Orders, discontinued products, close-outs, and blems are not returnable.

Raw loudspeakers, transformers, and guitar or music instrument pickups are not returnable once you have installed them in your project.

Tubes are warranted for 30 days and cannot be refunded thereafter. All tubes come with a 30 day warranty against manufacturing defects. If you plan to shelve or store tubes for an extended period of time without using them, we suggest you test them upon receipt. Matched tube pairs or sets are tested and matched and considered in working order when they leave our warehouse.

No sales outside North America, the European Union, Australia, New Zealand or the Philippines.

How do you handle shipping?

We will ship your order to you using only one of the following approved carriers to ensure the safe arrival of your order:
United States Postal Service (USPS).
United Parcel Service (UPS). UPS is our recommended and preferred carrier.
Federal Express (FedEx).
DHL.

Please do not ask us to ship your order using any carrier other than our approved carriers. Shipments by a non-approved carrier would mean that you would have no insurance, no recourse of recovery if your order was lost or damaged in shipment, and no warranty coverage whatsoever.

Before we ship to you, you will need to verify that the recipient ("ship to") address is correct along with a working telephone number at that address. We recommend you include an email address as well.

Note that you will be asked to sign for all orders having a value greater than $200.00 USD; this is merely an additional layer of protection against loss for you.

Should you have other questions or concerns about these shipping policies, please contact us.

What are your privacy policies?

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Telephone number, Facsimile Number, TTY Number, TWX Number, Credit or Debit Card Information. On some pages, you can submit information about other people. If you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.

We use the information you provide:
about yourself, when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. Gift-cards are offered by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and such information is disclosed only to the person receiving the gift.
We use return email addresses to answer the email we receive and such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-specific identifying and aggregation information to improve the design of our website and to share with advertisers.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

We are committed to data security and work to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We are committed to Children's Privacy and work to protect the privacy of the very young, so we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Should you have other questions or concerns about these privacy policies, please contact us.

Legal Declarations
All material herein Copyright 2026 by KVG Laboratories, LLC and Kermit V. Gray. All rights reserved. The “KVG Laboratories” KVG Laboratories and Kermit Victor Gray;. logos, colophons, and all variations are Registered Service Marks of KVG Laboratories to denote its design services, loudspeakers, audio equipment, music instruments, acoustic products and derived ancillary products. All information contained herein is believed to be accurate insofar as possible. We cannot be held responsible for any consequences arising from inadvertent errors in content or from typographical or HTML coding errors, or from any use made of this web site or the information contained herein.

Individually Custom-Engineered (ICE), VariVox, Counterpoise, Varipoise, White Satin, Little Mayhem, Total Mayhem, Complete Mayhem, Utter Mayhem, and NeoCer are trademarks of KVG Laboratories.

We reserve the right to effect improvements and changes to any and all products and services without prior notice. The presence of any product or information represented by or connected herein as a HTML "link" does not constitute an endorsement of that information, company, individual, product, good, or service; or can be interpreted as a statement or guarantee of any of the same by the staff or management of KVG Laboratories.

The information presented within this web site is offered solely for informational and publicity purposes; no statement of, nor implied warranty of its suitability for any purposes other than that for which it is intended is made. Please note that our solicitations for bands or music should not be interpreted as an assurance that all Works submitted to KVG Laboratories will be accepted.

We reserve the right to refuse service to anyone, or to answer or to not answer electronic mail, telephone calls, letters, parcels, telegrams, or other transmittals at our discretion. All products described herein are subject to prior sale. Not responsible for lost personal belongings.

Not responsible for typographical errors or other errors. Although we strive to ensure all information herein is correct, we are not responsible for the consequence of your use, misuse or interpretation of any or all information herein.